*** Note that our products are only sold to jewelers, jewelry stores and artisans

Shipping FAQ

  What are the shipping fees?

 

Delivery charges vary according to the purchase amount made before taxes:

 

 

Total                Costs                Method

0-100$                 10,95$                Xpresspost

101-300$              5,95$                 Xpresspost

301$ and +            Free - 0$          Xpresspost 

 

 

When will my order be delivered?

 

Packages are mailed the next business day after your order by Canada Post's Xpresspost service. The delivery time is 1-2 working days after shipping.

 

A tracking number will be emailed to the address registered to your account to track the progress of your order.

 

 

What is your return policy?

 

If the pearls ordered do not meet your expectations and the ranks have not been cut or the pearls mounted, please contact us by email at info@perlainc.com or by phone at 514-318-0386 to make an arrangement for the return. An in-store credit or refund may be issued depending on situation.

 

Is it possible to pick up my purchases in store?

 

Yes, it is always possible to choose when completing your order the option of picking up your pearls in store without charge. We are open Monday through Friday from 8:00 to 16:00 at 620 Cathcart, Suite 1063, Montreal, Quebec, H3B 1M1.

 

To ensure the fastest service, please let us know the approximate time of your visit by email at info@perlainc.com or by phone at 514-318-0386

  

   


514-318-0386

info@perlainc.com

620 Cathcart, suite 1063

Montréal, Qc, H3B 1M1

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